thePAY | FAQ | Game top-up pending time and cancellation due to incorrect game ID

[Waiting Time for Pending Game Top Ups]

If your game top-up is marked as pending, it may take anywhere from a few minutes up to 24 hours due to the verification process by the mobile carrier or game provider. In some cases, additional processing time may be required. If your order remains pending for an extended period, please contact customer support and provide your order number.

[Game Top-Up Cancellation Due To an Incorrect Game ID]

If a top-up is completed using an incorrect game ID, it cannot be canceled or refunded according to the game provider's policy. Please make sure to check the game name, server, and game ID carefully before completing your top-up.