thePAY | FAQ | Data Not Working After Recharging a Prepaid Data Plan

[Data is Not Working After Recharging a Prepaid Data Plan]

If your data is not working after recharging a prepaid data plan, it may be due to one of the following reasons:

• Your device needs to be restarted.
• Mobile data or data roaming is turned off.
• The APN settings have not been configured correctly.
• There is a delay in activating your prepaid plan.
• Your data allowance has been used up.
• Your mobile carrier is experiencing a network issue.

If the issue persists after checking the above, please contact Customer Support for assistance.