I completed my payment, but I haven't received my game items (currency).
- thePAY
- Date 2026-07-06
- Hit 123
If your payment was successful but your game items or in-game currency have not been credited, it is usually due to a temporary delay on the game publisher's side. In most cases, the items are delivered within a few minutes.
If your items still have not appeared after a reasonable amount of time, please contact our Customer Support and provide the following information along with proof of the issue:
- A screen recording showing your Profile and Items/Currency History page, confirming that the purchased items or currency have not been credited.
- Your game ID
- Payment date and time
- Order number
Our support team will verify your transaction and assist you in resolving the issue as quickly as possible.
