【Expiry of Visa】
Recharge failed due to the expiry of your visa.
》Your telecom cannot recharge because your visa has expired.
◈ The solution is:
▶If you registered your mobile phone with your alien-registration card,
》Please check 'Duration of Stay' in the back side of your alien-registration card.
》If you have extended your visa, call customer service at (114) and send them copy of your alien-registration card.
》For more information on extending your visa call immigration at (Tel: 1345 - service available in all languages)
▶If you registered your mobile phone with your alien-registration card (ARC)
》You can only use the phone for 90 days.
》If your register your mobile phone with ARC, you can use it until your visa lasts.
》You can visit the nearest mobile store and change the registration with ARC .
》If you have more questions, please consult customer service at (114).
If your recharge failed but made payments in thepay, you have your balance in thePayCash, you can use it to charge another number.
If you want to know more about this, go to http://m.thepay010.com.
To talk to Customer Service ☎ 1666-0146(service available in all languages)
You can transfer money to our bank account in order to recharge international call. * We highly recommend you to use "thePay cash" where you can transfer a lump sum at once and use it to recharge without making bank transfer everytime. For more Click here.
[kt1] Click "KT the+00796"global call recharge.
[kt2] Check the number you want to recharge and select recharge amount. Click Recharge.
[kt3] 충전정보를 재확인 하시고 ‘OK’ 버튼을 클릭합니다.
[kt4] 1-1 Click ‘Bank Account’ button at the top.
1-2 You can select a bank of your choice.
[kt5] Click on the side menu to change bank. (You will see Nonhyup bank.) (앱에 더 이상 '은행 변경' 버튼이 없습니다. )
[kt6] Click "OK" on the pop-up notice.
[kt7] Once again, click "OK" in the pop-up notice.
[kt8] Check the bank account number of the selected bank one more time.
[kt9]---(여기서 충전 성공/실패 - 역사에 가서 확인 할 수 있다고 변경) 6-1 After you transfer the money to the bank account number, check "history" to check the result.
Go to 'History' and press on "?" to find out why recharge failed and steps to take..
1. Click on "?" beside Fail . You will get detailed information on why the recharge failed.
[Case-1] What to do when the app cannot find your telecom? (1) Try recharging again.
(2) Call 114 and find your service provider by listening to the ment.
(3) Contact CS directly.
Ask help desk(support language) Tel: 1666-0146
[Case-2] What should I do if visa expires? (1) Extend your visa
(2) Contact your telecom and ask them to renew service.
(3) Recharge with thepay.
[Case-3] Your telecom declines recharging your phone? (1) The item you have chosen cannot be recharged.
(2) You registered your phone with your passport. (expiry of valid date)
(3) Your telecom has stopped your service.